1. Fourteen-day first-purchase promise
If Signage Hub is not right for you, contact us within 14 days of your first purchase and we will normally approve a full refund. You do not need to give a reason, although feedback helps us improve.
This voluntary promise does not apply to repeat purchases made after an earlier refund, or where there is evidence of fraud, chargeback abuse, licence sharing or other misuse. It does not limit any statutory rights you may have.
2. Faulty or misdescribed software
If the software is faulty, materially different from its description or cannot perform its stated purpose, contact us with enough detail to investigate. We may offer troubleshooting, a correction, replacement access, a price reduction or a refund as appropriate. Your mandatory consumer rights remain unaffected.
3. Annual renewals
The subscription renews annually unless cancelled before the renewal date. You can cancel renewal at any time through the Lemon Squeezy customer portal. Cancellation stops the next charge and normally leaves the licence active until the end of the already-paid period.
Renewal payments are not normally refunded on a pro-rata basis. However, we will consider accidental renewals reported promptly and will always honour rights required by law.
4. How to request a refund
Email [Public support and privacy email required] with the subject “Signage Hub refund request” and include:
- the email address used at checkout;
- your Lemon Squeezy order number;
- the purchase date; and
- a short description if the software is not working as expected.
Do not send payment-card details or your complete licence key by email.
5. Processing and licence status
Lemon Squeezy is the merchant of record and processes approved refunds. Once issued, a refund may take up to 10 days to appear, depending on the payment provider. A full refund ends the related subscription and the licence may be disabled.
6. Consumer cancellation form
If you are a consumer and wish to cancel using the statutory model form, send the following information to [Public support and privacy email required]:
To: [Legal owner or registered company name required], [Geographical business address required]
I give notice that I cancel my contract for the supply of Signage Hub.
Ordered on:
Name:
Address:
Email used for the order:
Date:
Statutory cancellation rules for immediately supplied digital content and services can depend on the consent and acknowledgement given at checkout. This policy does not remove rights that apply to you.
7. Chargebacks
Please contact us first so we can resolve the issue. Dishonest or abusive chargebacks may result in licence suspension. This does not prevent you from using lawful payment-provider or consumer remedies.